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Manage customer support with Odoo Helpdesk - a structured ticketing system with SLAs, escalation rules, satisfaction ratings, and full integration with CRM, live chat, and email.
Module Overview
Integration
Native Odoo
Deployment
Cloud / On-prem
Support
24/7 Priority
Key delivery points
What Fidobe delivers
Trusted By
Why this matters
The Problem With Disconnected Helpdesk Tools
Customer support managed through a shared email inbox is functional at low volume - and chaotic at scale. Odoo Helpdesk gives your support team a structured ticketing system where every issue is logged, assigned, tracked against SLAs, and resolved with a complete audit trail - improving both response times and customer satisfaction.
Support teams relying on email and spreadsheets for case management face visibility gaps, SLA breaches they didn't see coming, and no systematic way to analyse recurring issues or team performance. Odoo Helpdesk brings structure, accountability, and analytics to customer support.
Odoo delivers a comprehensive, natively integrated feature set — no plugins required.
Why This Matters
The Problem With Disconnected Helpdesk Tools
Tickets are created automatically from email, live chat, website forms, phone calls, or manually by support agents - all flowing into a single, unified queue.
Define SLA policies for different ticket types, priorities, and customer tiers - Odoo monitors every ticket against its SLA and escalates automatically when deadlines approach.
Route tickets to the right team and agent automatically - based on product, issue type, customer, language, or custom rules - with workload balancing across your support team.
Give customers a self-service portal to submit tickets, track the status of open issues, and access their full support history - reducing inbound status enquiries.
Automatically send customer satisfaction surveys when tickets are resolved - tracking CSAT scores by agent, team, and issue category for continuous quality improvement.
Track ticket volumes, resolution times, first-response times, SLA compliance, and satisfaction scores - with team performance dashboards for support management.
Fidobe configures Odoo Helpdesk with your ticket categories, SLA policies, routing rules, email integration, customer portal, and reporting - creating a support operation that scales with your business.
At Fidobe, we ensure clarity and confidence before any long term commitment through a structured, results-driven process.
We understand your goals, systems, and challenges to define a clear and aligned scope.
We design a tailored solution and present a demo or proof of concept so you can evaluate outcomes firsthand.
The solution is tested against real use cases to ensure accuracy, performance, and readiness.
You review results, confirm solution fit, and validate scope, timelines, and commercials.
We provide structured support to ensure smooth adoption and ongoing reliability.
Find answers to common questions about our Odoo services and expertise.
Yes. You configure a support email address that Odoo monitors - every email to that address creates a helpdesk ticket automatically, with the email content as the ticket description and the sender as the customer.
You define SLA policies specifying response and resolution time targets for different ticket priorities and types. Odoo monitors every ticket against its applicable SLA and escalates automatically - changing priority, reassigning, or notifying managers - when deadlines approach.
Yes. Odoo's customer portal allows customers to view their open and closed tickets, see current status, add replies, and upload attachments - without needing to call or email for status updates.
Yes. Helpdesk tickets are linked to CRM customer records - giving your sales and account management team visibility into open support issues when they're talking to customers.
Yes. Odoo automatically sends CSAT surveys when tickets are resolved - collecting 1-5 ratings and optional comments that are tracked by agent, team, and issue type for quality management.
Real success stories from brands that transformed their sales pipelines and workflow automation with our powerful CRM integrations.
Integrating Odoo CRM into our sales process was an absolute game changer. The seamless CRM integration and powerful lead management tools boosted our conversion rates by over 45% in just three months.Alex SterlingVP of Sales, TechFlow Inc.
With their advanced workflow automation, our marketing team no longer wastes time on manual data entry. We have customized sales pipeline tracking that gives us real-time visibility into every single deal.Samantha GreeneMarketing Director, GrowthGenuis
Fidobe completely overhauled our customer engagement strategy. Thanks to their robust CRM implementation, we automated our lead generation and experienced a massive spike in customer retention.Marcus JohnsonCEO, NexaRetail
Switching to an AI-enabled Odoo CRM meant we could finally track our complete sales cycle. The intuitive dashboard and automated sales analytics completely transformed how our enterprise operates.Elena RostovaCOO, Zenith Corp
The personalized support we received for business automation was unparalleled. They specifically built sequences that cut our administrative overhead in half while delivering brilliant lead insights.David ChenFounder, InnovateTech
Join 100+ successful Odoo projects and start your journey to operational excellence today.