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Embed live chat support directly on your website with Odoo Live Chat - routing conversations to your team in real time, creating CRM leads automatically, and ensuring no visitor leaves without being heard.
Module Overview
Integration
Native Odoo
Deployment
Cloud / On-prem
Support
24/7 Priority
Key delivery points
What Fidobe delivers
Trusted By
Why this matters
The Problem With Disconnected Live Chat Tools
The window between a visitor landing on your website and deciding to leave is short. Odoo Live Chat lets your team engage that visitor in real time - answering questions, qualifying leads, and providing support before they bounce. Every conversation is logged, every contact is captured in CRM, and every helpdesk issue is routable - all from one integrated platform.
Businesses that rely solely on contact forms and email for website enquiries miss the vast majority of potential leads who want an immediate answer. Live chat converts passive website visitors into active conversations - and active conversations into customers.
Odoo delivers a comprehensive, natively integrated feature set — no plugins required.
Why This Matters
The Problem With Disconnected Live Chat Tools
Deploy a branded chat widget on any page of your website with a single code snippet - allowing visitors to start a conversation with your team instantly.
Every live chat conversation automatically creates a lead in Odoo CRM - capturing the visitor's contact details, chat transcript, and source URL for follow-up.
Configure rule-based chatbots to handle common queries outside business hours, qualify leads with scripted questions, and route conversations to the right team automatically.
Route chats to specific teams based on the page the visitor is on, the language they use, or rules you define - ensuring every enquiry reaches the right person.
Every conversation is stored in full against the customer's CRM record - giving your sales and support teams complete context for every subsequent interaction.
Convert any live chat conversation into a Helpdesk ticket with one click - creating a seamless handoff from initial enquiry to structured support resolution.
Fidobe configures your Odoo Live Chat with routing rules, chatbot scripts, CRM integration, and team assignment logic - ensuring every visitor engagement is captured and followed up effectively.
At Fidobe, we ensure clarity and confidence before any long term commitment through a structured, results-driven process.
We understand your goals, systems, and challenges to define a clear and aligned scope.
We design a tailored solution and present a demo or proof of concept so you can evaluate outcomes firsthand.
The solution is tested against real use cases to ensure accuracy, performance, and readiness.
You review results, confirm solution fit, and validate scope, timelines, and commercials.
We provide structured support to ensure smooth adoption and ongoing reliability.
Find answers to common questions about our Odoo services and expertise.
Yes. You can configure chatbots to handle common enquiries and capture contact details automatically outside business hours - so no visitor leaves without a response and every lead is logged for follow-up.
Yes. Every live chat session creates a corresponding lead or contact in Odoo CRM - with the full chat transcript, visitor details, and page source attached automatically.
Yes. Odoo Live Chat supports multiple channels - you can deploy different chat widgets across multiple websites or sub-domains, each with its own routing rules and team assignments.
Yes. Odoo Live Chat shows your agents the page the visitor is currently viewing, their chat history, and any existing CRM records - providing immediate context for the conversation.
Yes. You can set up routing rules based on the page, language, or time of day - directing sales enquiries to your sales team and support questions to your helpdesk team automatically.
Real success stories from brands that transformed their sales pipelines and workflow automation with our powerful CRM integrations.
Integrating Odoo CRM into our sales process was an absolute game changer. The seamless CRM integration and powerful lead management tools boosted our conversion rates by over 45% in just three months.Alex SterlingVP of Sales, TechFlow Inc.
With their advanced workflow automation, our marketing team no longer wastes time on manual data entry. We have customized sales pipeline tracking that gives us real-time visibility into every single deal.Samantha GreeneMarketing Director, GrowthGenuis
Fidobe completely overhauled our customer engagement strategy. Thanks to their robust CRM implementation, we automated our lead generation and experienced a massive spike in customer retention.Marcus JohnsonCEO, NexaRetail
Switching to an AI-enabled Odoo CRM meant we could finally track our complete sales cycle. The intuitive dashboard and automated sales analytics completely transformed how our enterprise operates.Elena RostovaCOO, Zenith Corp
The personalized support we received for business automation was unparalleled. They specifically built sequences that cut our administrative overhead in half while delivering brilliant lead insights.David ChenFounder, InnovateTech
Join 100+ successful Odoo projects and start your journey to operational excellence today.