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Integrate your business telephony with Odoo VoIP - making and receiving calls directly from the CRM, logging call outcomes automatically, and eliminating the gap between phone conversations and your business records.
Module Overview
Integration
Native Odoo
Deployment
Cloud / On-prem
Support
24/7 Priority
Key delivery points
What Fidobe delivers
Trusted By
Why this matters
The Problem With Disconnected VoIP Tools
Every time a salesperson or support agent switches from Odoo to a separate phone system, makes a call, and then returns to Odoo to log the outcome - time is lost and accuracy decreases. Odoo VoIP brings your telephony inside your ERP - click to call from any contact record, automatic call logging, and real-time screen popping when incoming calls arrive from known contacts.
The disconnect between phone systems and CRM is one of the most persistent productivity drains in sales and support teams - manual call logging is inconsistent, call outcomes are lost, and call history against customers is patchy at best.
Odoo delivers a comprehensive, natively integrated feature set — no plugins required.
Why This Matters
The Problem With Disconnected VoIP Tools
Call any contact, lead, customer, or supplier directly from their Odoo record - with a single click, no dialling, and the call connected through your VoIP provider.
Every call made or received in Odoo is automatically logged against the relevant record - with date, time, duration, and outcome captured without manual input.
When a known contact calls, Odoo displays their CRM record automatically - giving the agent immediate context before they answer.
Manage inbound call queues, agent availability, and call routing - with integration to Odoo Helpdesk for support calls and Odoo CRM for sales enquiries.
Voicemail messages are captured and linked to the relevant contact or lead record in Odoo - ensuring missed calls are followed up with context.
Create follow-up activities directly from a completed call - scheduling callbacks, setting reminders, and ensuring next steps are captured without leaving the call interface.
Fidobe configures Odoo VoIP with your telephony provider, routing rules, team assignment, CRM integration, and training - creating a seamless calling experience that improves sales team productivity and call logging accuracy.
At Fidobe, we ensure clarity and confidence before any long term commitment through a structured, results-driven process.
We understand your goals, systems, and challenges to define a clear and aligned scope.
We design a tailored solution and present a demo or proof of concept so you can evaluate outcomes firsthand.
The solution is tested against real use cases to ensure accuracy, performance, and readiness.
You review results, confirm solution fit, and validate scope, timelines, and commercials.
We provide structured support to ensure smooth adoption and ongoing reliability.
Find answers to common questions about our Odoo services and expertise.
Odoo VoIP integrates with major SIP-compatible VoIP providers including Axivox, OnSIP, and others. Fidobe assesses your current telephony setup and recommends the appropriate provider and integration approach.
In many cases, yes - if your existing system supports SIP protocol, it can be integrated with Odoo VoIP. Fidobe evaluates your current telephony infrastructure to determine the best integration approach.
Yes. Every call made through Odoo VoIP is automatically logged as an activity on the relevant CRM record - with date, time, duration, and any notes the agent adds during or after the call.
Yes. Odoo VoIP supports both inbound and outbound calling - with routing rules that can direct inbound calls to the appropriate team (sales or helpdesk) and screen-pop functionality showing the caller's record automatically.
Yes. Odoo's VoIP capability is accessible from the Odoo mobile app - allowing remote and field-based team members to make and receive VoIP calls from their mobile devices with the same CRM logging benefits.
Real success stories from brands that transformed their sales pipelines and workflow automation with our powerful CRM integrations.
Integrating Odoo CRM into our sales process was an absolute game changer. The seamless CRM integration and powerful lead management tools boosted our conversion rates by over 45% in just three months.Alex SterlingVP of Sales, TechFlow Inc.
With their advanced workflow automation, our marketing team no longer wastes time on manual data entry. We have customized sales pipeline tracking that gives us real-time visibility into every single deal.Samantha GreeneMarketing Director, GrowthGenuis
Fidobe completely overhauled our customer engagement strategy. Thanks to their robust CRM implementation, we automated our lead generation and experienced a massive spike in customer retention.Marcus JohnsonCEO, NexaRetail
Switching to an AI-enabled Odoo CRM meant we could finally track our complete sales cycle. The intuitive dashboard and automated sales analytics completely transformed how our enterprise operates.Elena RostovaCOO, Zenith Corp
The personalized support we received for business automation was unparalleled. They specifically built sequences that cut our administrative overhead in half while delivering brilliant lead insights.David ChenFounder, InnovateTech
Join 100+ successful Odoo projects and start your journey to operational excellence today.